Financial Services / Quality Engineering
Driving P0 production misses to zero for a fast-growing investing platform
a fast-growing Indian investing platform · Financial Services · Investing
Zero
P0 production misses
70%
fewer production misses (P0/P1/P2)
238
APIs tested (38 core)
100%
web + mobile coverage
The context
A leading Indian investing platform — millions trading mutual funds, stocks and ETFs under SEBI’s strict regime — needed flawless web and mobile experiences. A single production miss could mean financial harm and regulatory exposure.
The challenge
- Zero tolerance for P0 misses under SEBI scrutiny.
- Reliable customer-support and escalation workflows.
- A scarcity of testers with deep financial-domain expertise.
What we did
Domain-expert consultants — not just testers — across customer-support testing, “Balance” functional testing, and API testing.
- Validated the chatbot and escalation workflows end-to-end.
- Verified balance accuracy across buy/sell, including discrepancy edge cases.
- Tested 238 APIs, including the 38 core to platform operations.
“In a SEBI-regulated business, “zero P0 misses” isn’t a metric — it’s the licence to operate. Their domain depth got us there.”