Insurance / QA Transformation
Turning QA into a growth accelerator for a US insurer
a prominent US insurance company · Insurance
3–4 days → <1 day
front-office regression (300 TCs)
19 → 6 days
commission validation
96
contracts across 13 products
214
cases automated in 6 sprints
The context
A prominent US insurer engaged Qapitol for a strategic review of its QA function — process, tools, structure, governance — across front- and back-office applications.
The challenge
- Manual-heavy testing slowing defect resolution.
- A slow, error-prone commission-validation process.
- Outdated QA processes limiting efficiency and scale.
What we did
End-to-end automation for the agent portal, back-office commission-validation automation, and a QA maturity assessment with a transformation roadmap.
- Automated agent-portal regression and built a Requirement Traceability Matrix from scratch.
- Automated back-office commission validation with daily regression reporting.
- Delivered a gap analysis, maturity model and implementation plan.
“They didn’t just automate tests; they turned QA into a growth lever. A 19-day commission validation became six.”
Stack & tooling
CI/CDBambooSQL