Deploy a voice or chat agent that stays on script
“Customer-facing agents improvise — discounts they can’t offer, advice they can’t give, promises you can’t keep.”
Pre-launch adversarial evaluation plus production monitoring for tone, policy adherence, and escalation behavior across languages.
QAVERetail & E-commerceTelecom & MediaBPO & Intelligent OperationsBanking & Financial ServicesAI Product OwnerCOO / Operations
How we approach it
01
Policy adherence testing
Agents probed against your actual policies, multilingually.
02
Escalation validation
The handoff to humans tested as rigorously as the happy path.
03
Production guardrails
Live monitoring with automatic flagging of off-policy turns.
Measured outcomes
40+
Persona archetypes simulated
Multilingual
Coverage across customer languages