Policy adherence testing
Agents probed against your actual policies, multilingually.
Deploy a voice or chat agent that stays on script
“Customer-facing agents improvise — discounts they can’t offer, advice they can’t give, promises you can’t keep.”
Pre-launch adversarial evaluation plus production monitoring for tone, policy adherence, and escalation behavior across languages.
QAVERetail & E-commerceTelecom & MediaBPO & Intelligent OperationsBanking & Financial ServicesAI Product OwnerCOO / Operations
How we approach it
Escalation validation
The handoff to humans tested as rigorously as the happy path.
Production guardrails
Live monitoring with automatic flagging of off-policy turns.
Measured outcomes
40+
Persona archetypes simulated
Multilingual
Coverage across customer languages
Related use cases